If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@alveo.fit.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

alveofit® offers a 14-day return policy. If you are not happy with your purchase, please notify us within 14 days of receipt via support@alveo.fit, detailing the following information:

alveofit® reserves the right to troubleshoot any reported issues before authorizing a return.

• Order Number
• Confirmation of which product you wish to return
• Reason for return

Any return requests made without the above information will result in a delay in your claim being authorized. The 14 days will continue to be counted whilst we wait for the relevant information to be provided and if they do lapse, alveofit® reserves the right to refuse the request.

alveofit® may refuse a request for a return if:

• there is evidence of the product having been tampered with (including attempted repairs)
• the product has been rendered unusable due to dropping, submerging in water, incorrectly inserting batteries or other avoidable circumstances
• there is evidence of the device being misused, used against alveofit®’s guidelines (either in our User Guide, FAQs or a representative of alveofit®) or used to acquire sensitive information belonging to alveofit® or its users
• there is a confirmed fix for any issues presented by the user

The above list is not exhaustive.

Returns should only be made once a representative of alveofit® has authorized this. alveofit® reserves the right to provide returns labels on certain occasions, otherwise returns should be initiated via the user, using their initial order number as a reference. The return address will be confirmed at this time.

Unauthorized returns will be refused at the point of delivery and returned to the sender, so please make sure your order number is displayed clearly on the returns package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

In the incredibly unlikely event that a device is confirmed as being defective, alveofit® will authorize a return and issue a replacement device upon receipt of the returned device.

Defects will be confirmed by a representative of alveofit® and any unauthorized returns of hardware claimed as ‘defective’ will be refused at the point of delivery and returned to sender.

If you need any help, please write to support@alveo.fit.